Telehealth Program

Firefly is committed to continued health and care for our community. We want to maintain care during periods of potential physical office closures or when you are unable to attend your sessions in-person. Our providers can offer individual sessions, family sessions and assessments via telehealth services. “Telehealth” is the delivery of health services when the provider and client are not in the same physical site through the use of technology. Telehealth services includes video sessions through software on a computer or tablet, or phone sessions. This may require, in some cases, for you to download a software interface to enable telehealth services (e.g. Zoom, RingCentral, etc.). Our administrative team can assist anyone having difficulty with this technology over the phone to help connect you with your provider. 

• There is no way to guarantee technological platforms are 100% secure. There is the possibility of a security breach on any technological platform which would affect the privacy and confidentiality of the client’s protected health information.

• Since the client will be engaging in sessions in their own home, Firefly cannot guarantee the same level of privacy that takes place when a session is held in our clinic. 

• Clients and caregivers for child clients are responsible for ensuring their telehealth session is held in a private room with headphones to limit the possibility of others overhearing confidential information.

• Clients and families who engage in expressive therapies or specialty therapies (play therapy, therapeutic art, sandtray therapy, music, movement, EMDR, Animal Assisted Therapies) your therapy sessions may look vastly different from in-person sessions. Your clinician will utilize creativity, their skills and abilities to ensure progress toward therapeutic goals are maintained. This may require clients to make use of expressive supplies that may be already present in the home. Clinicians will work collaboratively with clients and caregivers during sessions to determine if this is necessary, or to shift therapeutic modalities in a manner that is supportive of goal attainment and therapeutic progress. Clients are not expected to purchase supplies for expressive telehealth sessions.